Guest folder, menu holder, bill folder:
formats and inserts
Nobody reads a guest folder with thirty pages, everyone reads one with three. This guide describes the folders of the line with their sizes, which sheets belong in them and in which format, how housekeeping exchanges the inserts and what stays on the desk when the guest has left.
Guest folder, menu holder, bill folder
Each folder has a task. Those who mix them get a folder nobody opens.
Guest folder
- The house in three to five sheets
- Inserts in A4 format
- Lies on the desk, closed
- 30 per case
Menu holder
- Room service, breakfast, spa menu
- One sheet A4, both sides
- Stands or lies beside the guest folder
- 80 per case
Bill folder
- Bill, receipt, card payment
- One receipt, one pen
- Belongs to service, not in the room
- 200 per case
Three to five sheets, not thirty
The guest folder is not an archive. It answers the questions of the first hour and refers to reception and screen for everything else.
Sheet 1: welcome and contact
A greeting, the extensions of reception, room service and housekeeping, the times of breakfast and check-out. One page, large type, in the languages of the house. The sheet every guest opens.
Sheet 2: Wi-Fi and technology
Network name and access, the operation of television, air conditioning and safe in two sentences each. The sheet exchanged most often, which is why it is on a page of its own and not on the greeting.
Sheets 3 to 5: house and surroundings
Spa and pool with times, restaurant and bar, the way to the station. What changes seasonally belongs in the menu holder or on the screen, not in the folder. Brochures lie in the brochure holder of 35 cm, not in the guest folder.
| Sheet | Contents | Format | Exchange |
|---|---|---|---|
| 1 | greeting, extensions, times | A4, one page | on change |
| 2 | Wi-Fi, television, air conditioning, safe | A4, one page | often, own sheet |
| 3 | spa, pool, fitness with times | A4 | seasonal |
| 4 | restaurant, bar, room service | A4, reference to the menu holder | seasonal |
| 5 | surroundings, directions, emergency | A4 | rarely |
The menu holder: One sheet A4, printed on both sides, with the room service menu and the breakfast. It is exchanged when the menu changes, and the guest folder stays as it is. So the folder stays the same for three years although the menu changes four times a year.
How the sheets are exchanged
The folder stays in the room, the sheets change. Three rules so that the exchange is done in a minute.
One sheet, one sleeve
Each sheet in a clear sleeve, the sleeves in the folder. The sheet is exchanged, not the sleeve. Fingerprints and coffee stains stay on the sleeve, which housekeeping wipes, not on the paper.
A date bottom right
Each sheet carries the print date small at the bottom right. So the executive housekeeper sees on the room round which folder carries an old sheet without reading it.
A stack in the office
Of every sheet a stack lies in the floor office, sorted by sheet number. The exchange then goes room by room on the same day, and no room has the old Wi-Fi sheet while the new one already lies in the folder next door.
| Folder | Insert | Who exchanges | When |
|---|---|---|---|
| Guest folder | 3 to 5 sheets A4 in sleeves | housekeeping, as reception specifies | on change, at least once a year |
| Menu holder | 1 sheet A4 both sides | housekeeping | on menu change |
| Bill folder | receipt and pen | service | per bill |
| TV remote folder | channel list in the window | technology | on channel change |
| Writing folder | letterhead, envelope, pen | housekeeping | after use |
What stays
After check-out, guest folder and menu holder stay in the room, closed and wiped. The writing folder is refilled with letterhead and envelope. The bill folder goes back to reception with service; it is not part of the room furnishings.
All folders with picture, size and pieces per case are on the page Premium accessories in PU leather.
Frequently asked questions about the folders
What reception and executive housekeepers ask about guest folder and menu holder.
See the folders with your sheets?
Tell us the number of rooms and languages, you receive a proposal for the inserts and a sample of the guest folder.
