Our product information
A buyer decides on the basis of what is stated on the item. That is why we state on our items what they are made of, how they are packed, where they are made and how many pieces a case holds.
What is stated on our items
The details are in the short description and in the properties, in all five languages of the shop.
Material
- Upper, sole, handle or wrapper, each part with its material.
- Shares where there are any, such as straw and corn starch with 65 percent PP.
- Colour as colour: natural-coloured means a light beige.
Packaging
- The individual packaging: paper bag, paper sachet, paper band, PLA bag or film.
- What belongs to it is stated too: the paper bag of the slippers has a film on the inside.
- The inner pack for the trolley and the case for ordering and storage.
Origin and case
- The country in which the item is made, as a property.
- The number of pieces per case, because orders are placed in full cases.
- The minimum quantity for the hotel's logo under personalisation.
How it is stated on the item
Material and packaging are stated on the item by name, as we have checked them on the goods.
Examples
- Sole of cork, of sugar cane or of profiled EVA
- Paper sachet, paper bag with inner film, PLA bag
- 100 % cotton, when the manufacturer confirms it in writing
- Made in China, made in the EU
An example: The white bag of the slippers is paper on the outside and lined with a film on the inside. That is how it is stated on the item: «in a paper bag with inner film».
Plastic named as such
Where a plastic is involved, we name it. You will come across these five in our catalogue for room, bathroom and spa.
| Material | Where it is used | How it is stated on the item |
|---|---|---|
| PLA | Bag of the Classic Amenities, shower cap, hygiene bag | bag of PLA, a plastic made from corn starch |
| PP | Handles of straw or corn starch | straw and corn starch with 65 percent PP |
| EVA | Profiled sole of the spa models, shoe shine sponge | sole of profiled EVA |
| Film | Inside of the paper bag, classics such as the shower cap | paper bag with inner film, individually in film |
| Loop pin | Closure of some wellness sandals | with plastic loop pin |
Proof on request
For every statement you can ask what it is based on. This is how it works:
You ask
About an item, a material or a packaging, by email, phone or form.
We check
What we have in writing from the manufacturer, what the production specification says and what the sample shows.
You get an answer
The proof, if there is one. If not, we say so clearly and change the statement where it is not correct.
A question about an item?
Tell us the item and your question, and you will get an answer with what we have in writing on it.
Frequently asked questions about our product information
What buyers ask us about material and labelling.
